About Us
Gifted Passion is an online shop dedicated to the selling of handmade British crafts and arts. All our products are hand made by British artists and due to their very nature, every item is unique.
We work with a wide variety of artists across the UK and the type and style of our products are forever changing and adapting as the artist change and adapt their styles.
Our Contact details:
We are delighted to talk to any of our clients at anytime about our beautiful products.
Gifted Passion Willow Cottage, Winchester Road, Hawkhurst, Kent. TN18 4DQ Email: sales@giftedpassion.com
Phone: 0844 2640414
How to make a purchase: Making a purchase is very simple. Just browse through our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
Payment is by credit/debit cards only.
The cards we accept are: Visa, Mastercard, Maestro (Switch), Visa Delta, Solo, American Express or Paypal.
We use Paypal Ltd to process all payments in a very secure manner. Paypal Ltd is recognised as the leading and most trusted of online payment providers.
Shipping And Handling Postage costs are as follows:
We only currently ship within the UK, however we will consider international shipping. If you live outside the UK please contact us with the product reference number and location for delivery for a quotation.
For all shipments within the UK the price is £4.99
Delivery Schedule Gifted Passion aim to despatch all deliveries, unless specified, the following working day after the order is received and delivery usually takes a day from despatch. You should receive all orders within 2-3 working days of order. Some items are made to order and details of delivery are listed with the product.
Orders are sent via the Post Office and APC and will require a signature. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”.
Credit Card Security Gifted Passion accepts payments by credit/debit cards. We have an integrated on-line processing system for taking credit card payments through PayPal Ltd, one of the worlds largest credit card processing companies.
Our secure-server software encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. When you place orders we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
We are sure you agree, that it is worth the extra effort by us to make this site as safe and secure as possible for you to shop with a complete peace of mind.
Guarantee Gifted Passion endeavours to supply its products following the highest levels of inspection and service. However we do operate a simple returns policy:
- No refunds/exchanges are available on earrings or body jewellery for hygenic reasons
- We offer a simple 7 Day Money Back Guarantee. If any item is not quite what you required then just notify us by email/post (stating reason for return) within 7 days of receipt. We will then issue you with either a refund or allow you to exchange the item for something else instead. When refunding the customer, postage costs on the original order are not refunded. As mentioned above, this Guarantee does not apply to earrings or body jewellery.
- Please send items back via a signed for postal service for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty).
- Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. We will reimburse you these extra postage costs. Please contact us first for a returns number. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.
- Due to the very nature of our products being handmade my artists, every item is unique. If we have to replace any item due to damage or fault, then it is highly likely the replacement item will differ slightly from that ordered. We will make every effort to provide an item as similar as possible and will discuss with you before despatch the replacement item offered.
- We have made every effort to display all our items as accurately as possible. However as colours and images very depending on your own monitor and browser we can not guarantee that products will be as exactly seen on your monitor. Most products have been described with sizes/lengths given as close to accurate as possible.
In the rare event that an item is incorrectly priced on the web site, Gifted Passion reserves the right to not supply that item at said price. The normal price will be offered instead.
- Gifted Passion can cancel any order it feels fit to do so whereupon all paid monies will be refunded in full.
We DO NOT at present ship any of our products outside the UK, however we can provide a quotation on request to cover shipping and insurance.
We extend our policy above over Christmas to 31st Dec.
- By placing an order you agree to these terms above. Your statutory rights are not affected.*
Reaching Us You can either call us on – 0844 2640414 or Email us on sales@giftedpassion or write to us at: Gifted Passion, Willow Cottage, Winchester Road, Hawkhurst, Kent. TN18 4DQ
Privacy Policy
Gifted Passion believes that electronic privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes. We will not share your personal information with any other parties.
Gifted Passion will not wilfully disclose any individually identifiable information about its users to any third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies
Returns Policy
- No refunds/exchanges are available on earrings or body jewellery for hygenic reasons
- We offer a simple 7 Day Money Back Guarantee. If any item is not quite what you required then just notify us by email/post (stating reason for return) within 7 days of receipt. We will then issue you with either a refund or allow you to exchange the item for something else instead. When refunding the customer, postage costs on the original order are not refunded. As mentioned above, this Guarantee does not apply to earrings or body jewellery.
- Please send items back via a signed for postal service for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty).
- Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. We will reimburse you these extra postage costs. Please contact us first for a returns number. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery.
- Gifted Passion can cancel any order it feels fit to do so whereupon all paid monies will be refunded in full.
- We extend our policy above over Christmas to 31st Dec.
- By placing an order you agree to these terms above. Your statutory rights are not affected.
